Portola Hotel & Spa

Exceeded my expectations! The shuttered window coverings that opened to a small balcony and absolutely beautiful view was a feature I would return for! Rooms were very light and airy with unique and soft lighting over the headboards. Spa robes were in the closet. Immediate access to specialty coffee shops, walking distance to the wharf as well as Cannery Row and even on down to Lovers Point, however we did choose to drive th 5 min. down for dinner in the evening. Also walking distance (within steps) to the main street shops in Monterey. Can't say enough about this beautiful property!

I had a very good experience with the front desk person, Naomi. When I got back from a late night walk I asked her if my room was this loud because of the discounted price I bought the room at and she quickly moved me to another room and checked in to see if I was happy. That was the best part, until driving away hearing from Marc head of security who figured out through a series of random clues that my missing bag was mine and he tracked me down to let me know he would put it in the safe for me

upon entering you can tell it is a classy operation. the lobby awe inspiring yet comfortable. The rooms are beautifully appointed with all the amenities one would expect. the rooms were comfortable. Jacks, the restaurant was top notch. the servers are all pleasant and helpful. Antonio was especially personable and engaging. We also took advantage of the Spa. it was fabulous. we spent several hours for facials and massages. the price point was very reasonable for the services. Chris, the concierge was most helpful when we had to leave because flooding since we were headed back to San Fran. Portola is a favorite. We look forward to returning.

Loved the location, family friendly pool for the kids with shallow end, decor, cafe downstairs was super awesome to have and jacks restaurant/bar was delicious and so pretty! Beds were pretty comfortable as well and having a balcony was a bonus!

This place was incredible. We stayed here as part of our month long honeymoon road trip. This was honestly the best room I've ever stayed in EVER and I don't think I'll ever have a room that competes! We were kindly upgraded to a room which was out of this world - it had a huge living room, dining room, bedroom, bathroom and kitchen. It had a telescope in the living room which was a really nice touch. The location is great too, right by the pier and super walkable to shops and eateries. We felt so special staying here and it really made our trip out of this world. The staff were incredible and we're so grateful for this amazing experience. We will remember this trip forever.