Portola Hotel & Spa

The Portola is the most luxurious for the cost. Very reasonable and yet, non pretentious. Everyone who works at the Portillo was Curtis us, friendly, did what they could to ,ale our stay pleasurable and easy. Best location to all of Monterey Wharf, CanneryRow, down town Monterey. All the very best locations, easily walkable from the Portola. The beds are outstanding! Bed linens lovely. We were a family of three and three small Yorkshire Terriers, we always felt like we were happy and comfortable. Our dogs were able to walk around inside the building, inside Peter P’s Brewery and sit on the couches while we enjoyed our coffee and news paper early in the mornings. We even saw working visitors using the computer work station with their dogs sitting on floor in cousin beds! Truly a joy to travel and have your pets considered as family

We visit Monterey all of the time . We attended the New Year's Eve event at the hotel . The location was nicely located , the staff was very friendly and happy . The room was nicely decorated , very clean and the bed was comfortable . I liked the lighting that lit up around the bed . Very tastefully done. The only thing that I would suggest is the menu for Jack's restaurant that was located at the hotel . It would have been a nice touch to have the menu inside the room . I had to search for the menu selections online . I am definitely returning for another stay in the near future . Happy New Year !

Communication with the staff and their language was somewhat misleading. Check-in was easy spooth, pricing was horrible. They gouged us so deeply.I nearly spent a thousand dollars for 10pm to noon . . No spa availability, no use of a shower, After the hot tub. There was no questions in regards to my AAA or discounts so I could save money That way, we were caught between a rock and a hard place and it was saturday night, they gouged us pretty deeply. i would love to try it again with reservations. Spa treatment, a little longer stay Because the amount of money I spent was just unreasonable. the property is beautiful. It's located in a great location.Everything else is really 5 star. in hindsight, I should have cancel my reservations upon arriving used my discounts and had a better discussion with staff. In regards to when we had to check out, there was no leeway. There was no late checkout, but we were told that requesting that in the morning would have been A positive experience and it wasn't

This is our second time at Portola, and I can assure you we will be back. From the moment you arrive we instantly felt welcome. Joseph, our Valet was so kind and remembered our names. The staff is always so friendly and welcoming with great tips on where to eat, or visit. We also love that it’s near everything you need for entertainment. It’s such a walkable area, we especially love the trolly that takes you around town. - also, love how pet friendly they are. Harlem 🐶 loved his adventure too! I can’t wait to be back!

Extremely central location. Very easy to walk everywhere - fisherman's wharf, aquarium, many restaurants and cafes. Large room with partial ocean view. Good lighting, comfortable beds and new amenities. Pool and jacuzzi are open 7am to 10pm. Convenient self parking across a pedestrian street is $22 a night for hotel guests.