Portola Hotel & Spa

Everything went smoothly, but was very rushed by the check-in clerk. I was charged parking fees when I did not have a car and didn't realize it when I was chkng in. Another party drove and she paid her parking fee. I didn't contact the hotel about it, because I was so sick with shingles shortly after, and now I believe too much time has passed. But, if the clerk had asked, how many vehicles we had, and the owners' names, I'm pretty sure I would have caught it. Everything else about the hotel was good, and I would book again, I'd just be more careful after a long drive. Denise

The Portola is the most luxurious for the cost. Very reasonable and yet, non pretentious. Everyone who works at the Portillo was Curtis us, friendly, did what they could to ,ale our stay pleasurable and easy. Best location to all of Monterey Wharf, CanneryRow, down town Monterey. All the very best locations, easily walkable from the Portola. The beds are outstanding! Bed linens lovely. We were a family of three and three small Yorkshire Terriers, we always felt like we were happy and comfortable. Our dogs were able to walk around inside the building, inside Peter P’s Brewery and sit on the couches while we enjoyed our coffee and news paper early in the mornings. We even saw working visitors using the computer work station with their dogs sitting on floor in cousin beds! Truly a joy to travel and have your pets considered as family

We visit Monterey all of the time . We attended the New Year's Eve event at the hotel . The location was nicely located , the staff was very friendly and happy . The room was nicely decorated , very clean and the bed was comfortable . I liked the lighting that lit up around the bed . Very tastefully done. The only thing that I would suggest is the menu for Jack's restaurant that was located at the hotel . It would have been a nice touch to have the menu inside the room . I had to search for the menu selections online . I am definitely returning for another stay in the near future . Happy New Year !

Omar was amazing. We had a hiccup with our TV and the location of our room (don’t book near the pool) he did not hesitate to move us to a quieter room with a working TV. We also decided to stay an extra day. The night staff told us it wasn’t possible to stay in our same room. We asked Omar in the morning and he made it happen. Can’t say enough about how he made our vacation! So dog friendly. So clean and so spacious. This was worth it!!

Staff was friendly, attentive, responsive, and helpful. The location is great. The bakery and coffee shop is a really nice place to relax in the morning and enjoy some delicious food. The lobby is very comfortable and decorated wonderfully. The balconies are actually usable and felt sturdy.