Portola Hotel & Spa

Everything went smoothly, but was very rushed by the check-in clerk. I was charged parking fees when I did not have a car and didn't realize it when I was chkng in. Another party drove and she paid her parking fee. I didn't contact the hotel about it, because I was so sick with shingles shortly after, and now I believe too much time has passed. But, if the clerk had asked, how many vehicles we had, and the owners' names, I'm pretty sure I would have caught it. Everything else about the hotel was good, and I would book again, I'd just be more careful after a long drive. Denise

Location is excellent, right in the historic downtown and super close to the wharf. Room had a balcony overlooking the plaza. Comfortable, clean room, nice bed. Staff were very kind and welcoming. The attached spa was lovely and the treatments we booked were completely worth it. Lots of nice restaurants, bars, wharf, and beach all easy walking distance.

Perfect location for what we planned to do! And self parking was so easy and easy to bring bags to hotel room from the car. Would definitely stay again and looking to make it a tradition with my daughter. We had a great time and walked everywhere!

Communication with the staff and their language was somewhat misleading. Check-in was easy spooth, pricing was horrible. They gouged us so deeply.I nearly spent a thousand dollars for 10pm to noon . . No spa availability, no use of a shower, After the hot tub. There was no questions in regards to my AAA or discounts so I could save money That way, we were caught between a rock and a hard place and it was saturday night, they gouged us pretty deeply. i would love to try it again with reservations. Spa treatment, a little longer stay Because the amount of money I spent was just unreasonable. the property is beautiful. It's located in a great location.Everything else is really 5 star. in hindsight, I should have cancel my reservations upon arriving used my discounts and had a better discussion with staff. In regards to when we had to check out, there was no leeway. There was no late checkout, but we were told that requesting that in the morning would have been A positive experience and it wasn't

This is our second time at Portola, and I can assure you we will be back. From the moment you arrive we instantly felt welcome. Joseph, our Valet was so kind and remembered our names. The staff is always so friendly and welcoming with great tips on where to eat, or visit. We also love that it’s near everything you need for entertainment. It’s such a walkable area, we especially love the trolly that takes you around town. - also, love how pet friendly they are. Harlem 🐶 loved his adventure too! I can’t wait to be back!